Returns & Refunds.

We want you to be completely satisfied with your Sam Brown purchase! We understand that sometimes a record may not meet your expectations, so we've created this returns policy to ensure a smooth and fair process for our customers worldwide.

Return Eligibility

• You have 30 days from the date of delivery to initiate a return.

• Records must be in their original, unopened condition with all packaging intact.

• Opened or used records are not eligible for return unless they are defective.
  

Return Process

1. Contact us at [your email address] to request a return authorization.

2. Include your order number and the reason for the return in your email.

3. Once approved, we'll provide you with return instructions and a return address.
   

Shipping

• Customers are responsible for return shipping costs unless the item is defective.

• We recommend using a trackable shipping service to ensure the safe return of your item.

• For defective items, we will cover the cost of return shipping.
  

Refunds

• Refunds will be issued to the original payment method within 14 days of receiving the returned item.

• The original shipping costs are non-refundable unless the return is due to our error.
  

International Returns

• Our return policy applies to all customers worldwide.

• Please note that you may be responsible for any customs fees or import duties when returning items from outside the UK.

Exceptions

• Limited edition or sale items may be marked as final sale and ineligible for return.

• If you receive a damaged or defective record, please contact us within 7 days of delivery for a replacement or refund.
  

Contact Us

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at [your email address] or [your phone number].

[Your Company Name]
[Your Address]
[City, Scotland, UK Postcode]

This returns policy is effective as of 4 March 2025.